Currently there is still signifacant shipping delays for WA. Please let us know if your order is delayed and we'll follow up for you, but in most cases we've been advised to allow additional time.
Your messages go to our team based on the Gold Coast, QLD.
We are travellers, adventures, and people who love stylish comfortable gear. We welcome all queries and feedback, because it helps us grow and improve for you.
Exchange, Return, Shipping:
- Please provide you order number.
- Details of what you wish to exchange. For example, let us know the style, colour, and size you are wanting to exchange to.
-We will get back to you within 24-48hrs. If you haven't heard from us please check your email's promotional, spam, or bin folders.
Email Us Directly: hello@theurbangear.com.au
Head Office (Not a retail location):
Unit 1, 16 Leda Drive
Burleigh, QLD 4220
Australia