Your messages go to our team based on the Gold Coast, QLD.

We are travellers, adventures, and people who love stylish comfortable gear. We welcome all queries and feedback, because it helps us grow and improve for you.

Exchange, Return, Shipping:

- Please provide you order number.

- Details of what you wish to exchange. For example, let us know the style, colour, and size you are wanting to exchange to.

Contact Email: hello@theurbangear.com.au


Head Office (Not a retail location):
Unit 1, 16 Leda Drive
Burleigh
Qld 4220
Australia

January 2022 Shipping Update:

Due to the ongoing pandemic effects, there is significant delays in shipping. This is effecting all couriers, and if you are in WA please allow an additional 10 business days for your parcel to arrive. We appreciate your understanding and please contact us if you have any concerns.

We will get back to you with in 24 hours. Hope you have a wonderful day.